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The Salvation Army Empire State Division - Service Extension

Out of Heat and Out of Options

A single mom from Northern NY had completely run out of kerosene to heat her home due to this past winter’s lengthy, frigid temperatures. Her brother helped as much as he was able and siphoned enough fuel from his tank to keep her and her young son warm through the night. Though she qualified for a 100-gallon kerosene delivery through a local heating assistance program, it wasn't available for another two weeks and that night's forecast for the area was 6 degrees below zero.

Oil companies require a minimum 100-gallon fuel order before they can deliver and with a nearly $500 price tag, heating her home was out of reach. Thanks to the generosity of our donors, our local Salvation Army representative was able to combine resources with another local community action center to provide the $468 to get the fuel delivered and  ensure this family stays warm through the end of the winter season.

A Day in The Life of Service Units

What is a Service Unit?

In Upstate New York, The Salvation Army provides basic emergency assistance to residents in every zip code. The Salvation Army’s Service Unit program operates in suburban and rural communities where no Salvation Army facility is present.  It is a program designed to provide comprehensive emergency assistance for individuals and families in its community. 
Want to DONATE to your local service unit? Please inquire here.
Want to donate in the future? Visit our Planned Giving options here.

There are 167 Service Unit committees in the Empire State Division of Upstate New York. These units are made up of over 600 volunteers. Last year, over 45,300 people in Upstate New York were serviced by Salvation Army Service Units.

Service Unit aid is intended to be temporary and varies according to the community. Service unit volunteers work in collaboration with area community agencies. Families or individuals needing long term assistance are referred to governmental social service departments or other programs within their local community or county.

Kettle Coordinator Resources

  • Services
    • Emergency Disaster Relief
    • Utility Assistance
    • Rental Assistance
    • Food Assistance
    • Summer Camp for Kids
    • Clothing Assistance
    • Holiday Assistance
    • Back-to-School Supplies
    • Referral Services


  • Volunteer

    Service Units run on volunteers. Fill out our volunteer form and check the box that says "Other" and type in "Service Unit Committee" to get involved in your area. A Service Unit Coordinator will then contact you.



  • Find A Service Unit Near You

    The Salvation Army provides basic emergency assistance to residents in every zip code. If you're in need of assistance and there is no established Salvation Army building in your area, our Service Unit volunteers can help!


    Contact A Service Unit